Returns and refunds for physical products

At Beyond Restrictions, we want you to be happy with your purchase and to love our products. If something is not right, please get in touch. This policy applies to physical products bought through our online shop and does not affect your legal rights if a product is faulty, damaged or not as described.

Changing your mind

You can tell us that you wish to cancel your purchase within 15 calendar days of receiving your order. You do not need to give a reason although this would help us to continue improving our service. This applies to unused, sealed and unopened products.

Email info@brmalta.com or use the contact form on our website, and include your order number or other details that help us find your purchase.

After telling us you wish to cancel, please send the product back within 14 days. We will provide return instructions. You are responsible for the direct cost of returning a change-of-mind purchase.

Refunds

We will refund you the product cost using your original payment method, unless we agree otherwise. Any additional charges, such as delivery or bank transfer charges remain the customer’s responsibility.

We will process the refund without undue delay and within 14 days of receiving the goods back. Your payment provider may take additional time to show the refund in your account.

Damaged, faulty or incorrect items

If a product arrives damaged, is faulty or is not what you ordered, please contact info@brmalta.com as soon as practical with your order details. Photos are helpful if you have them.

We will arrange an appropriate remedy and cover reasonable return costs where the product is faulty or was supplied incorrectly.